Terms and Conditions

INTRODUCTION
By using the Feet&Inches website, you accept our Terms and Conditions and Privacy Policy. We reserve the right to change these Terms and Conditions from time to time and we advise you to read through them each time you use the site. You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.

ABOUT FEET&INCHES
Feet&Inches is the trading name of E J ORR Limited,registered in England & Wales. 

Our registered office is Unit 17 Nottingham South and Wilford Estate, Nottingham NG11 7EP. 
Our company registration number is 1725195.
Our VAT registration number is 772 0841 31

GUARANTEE
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order. To do so you must email us within 7 days from the day after receipt of your order, PLEASE NOTE UNDERWEAR CANNOT BE RETURNED. Returning any item within 7 days will also be taken as notice of cancellation of your order (or part of your order). Please quote your order number on all correspondence.

Goods are provided to you on approval and legal title to the goods will not pass to you until the 7 days post-delivery period has expired. On receipt of the goods, Feet&Inches will give you a full refund of the amount paid or an exchange as required. We recommend using a recorded delivery service and requesting a proof of postage, the cost of postage can be claimed within reason by sending a receipt (we do not refund courier fees) to our Customer Services Department. The contract in respect of sale of goods between Feet&Inches and you requires that you return the goods to Feet&Inches on cancellation. This does not affect your statutory rights. Please have a look at our Returns policy for details of how to return goods to us.
 

DAMAGED OR DEFECTIVE GOODS
If you receive an item that is damaged or defective, we will either replace the goods free of charge or refund to you the price of the goods as required. Simply return the goods to us with a proof of purchase.
 

RETURNS POLICY
You may choose to return any items purchased online to the address below. Don't forget to send your invoices.

FEET&INCHES

Unit 17, 
Nottingham South & Wilford Industrial Estate,
Nottingham, 
NG11 7EP

You can return any item for an exchange or refund within 14 days of purchase if you are not completely satisfied with it, PLEASE NOTE UNDERWEAR CANNOT BE RETURNED. Returned items must be returned to us unworn and in all the original packaging and accompanied by the invoice. Once the item(s) has arrived back with us we will make the refund within 7 working days minus original postage charges.

We advise you to send your item back via a recorded post service and get a proof of postage as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach our warehouse.

Once your goods are accepted back into stock you will be issued with an refund. We can only refund the card originally used for payment or PayPal account. Please tell us why you are returning your item(s) to help us to improve our service and goods in the future. We endeavour to process postal return refunds/exchanges as soon as possible, but please allow 7 working days to be credited in your account.
We'll refund the delivery charge on unwanted goods where you notify us within 7 days of receipt of your intention to cancel. If notification is received later than 7 days after receipt, then we'll refund the delivery charge only if the goods are damaged, faulty or incorrect. On returned goods we will refund the amount paid.


ORDER ACCEPTANCE AND CONTRACT
We send you a confirmation email within 24 hours of your order being placed to confirm receipt of your order. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. Once you have received your confirmation email, we can't change the details of the order (product, quantities or delivery address). Please ensure you review all your details before you complete the checkout process.

There is a delay between the time when the order is placed and the time when the order is accepted and the order confirmation email is not a guarantee of stock availability. On occasion the stock position relating to particular items may change. If an item is not in stock at the time of processing your order, we will let you know as soon after the order has been placed as possible and you will not be charged for the out of stock item(s).

The contract for the sale of the goods will be formed when we send an e-mail confirmation to you that we've dispatched the product to you at the address you provide us with. Acceptance will be complete at the time that we send this email to you. Any products on the same order which we have not been confirmed in the confirmation email do not form part of that contract. At the point of your order being placed your card will be debited for the items that have been purchased. If your order has already been dispatched, we can no longer cancel it but you can return it within 28 days of purchase. Please have a look at our Returns policy for details of how to return goods to us.

To securely receive payments over the internet, we use Secure Sockets Layer (SSL) technology to protect your personal information and payment details. We take security seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Orders must be paid for by Visa (except Visa Electron), Mastercard, Maestro, Switch, and American Express. Customers will be responsible for re-claiming any VAT.
Feet&Inches reserves the right to refuse any order.
 

INTELLECTUAL PROPERTY RIGHTS
All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right and/or other worldwide intellectual property rights and are owned or controlled by or licensed to Feet&Inches. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of Feet&Inches. You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related software in whole or in part without our express prior written permission.
 

ACCURACY OF CONTENT
To the extent permitted by law, Feet&Inches gives no warranties in relation to the website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items in the website.

We have taken all reasonable precautions to ensure that the information provided within this website is accurate; in particular that prices shown are correct at the time of publishing and that all items have been fairly described. Whilst all reasonable effort has been taken to display items colours accurately, we cannot guarantee that your monitor's display will accurately reflect this.

All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes.
We reserve the right to change at any time any of the details of the items on the site, including prices, colours and sizes.
 

PRICES AND PROMOTIONS
Prices are as set out on the website and include VAT at the current rate but exclusive of delivery charges. We reserve the right to alter prices at any time.
If we discover an error in the price or description of an item you have ordered (it happens!), we may cancel your order at any time up to the point we send the item(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.
 

LIMITATION OF LIABILITY
To the extent permitted by law, Feet&Inches will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, even if we are aware of the possibility of such loss. Additionally, we shall also not be liable to you for a breach of these terms and conditions or a failure to perform if the delay or failure is due to a cause beyond our reasonable control.
Feet&Inches total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by Feet&Inches to the customer, together with any postage costs incurred. We do not however exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
 

ACCOUNT SECURITY
You must use the site for lawful purposes only. By registering with us you recognise that you are responsible for all access made to the site using the log in details that you provide us with. It is your responsibility that you ensure that all information with regards to your account is kept confidential. We shall not accept responsibility for any loss or damage as a result of you not keeping all such information confidential.
 

JURISDICTION OF SITE
This website, its content and any contracts arising out of it are governed by and construed in accordance with English law. By entering into a contract with Feet&Inches you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
 

PROMOTION CODES
You can redeem your Promotion codes by entering it in the supplied field at checkout and then click the 'apply code' button. Where you use a valid promotion code, the following additional terms and conditions apply on the discounts:

• Promotion codes will only be available within the conditions stated in the offer
• Promotion codes are only valid until the date published
• Promotion codes are only redeemable for purchases made on this website (Feet&Inches) Promotion codes are not refundable
• Only one Promotion codes may be used per customer per transaction.
• We reserve the right to end any Promotion codes at any time including prior to the advertised end date without notice.

CONTACT US
If you have any questions, please feel free to contact us by email at: info@feet&inches.com Alternatively, you may call on 0845 8621669, Monday to Friday: 8:30am-5:30pm.